Imagine sending text messages, phone snapshots and even videos to a 911 emergency dispatcher.That capability could be widespread in Michigan later this decade.
An upgraded system known as Next Generation 911 could be in wide use across Michigan by 2017, The Detroit News reports. It spoke with Harriet Miller-Brown, head of a 911 office that's part of the State Police.
"Basically, Next Gen 911 is the ability to receive 911 calls from any device," says Miller-Brown. "Our network was originally built on the current landline system, which works great. But we've gone to cellular phones and all kinds of technology. Next Generation 911 is about bringing our 911 system in pace with that."
An enhanced network would make it easier to provide critical information such as accident scene images.
"Police officers and firefighters can wrap their heads around what they're going to and be mentally prepared," says Cherie Bartram, executive director of the South East Regional Emergency Services Authority in Roseville.
News reporter Charles E. Ramirez lists other benefits of the planned upgrade:
* Being able to send texts will benefit people who rely on that method because of a disability. It could also be critical when callers are hiding and must stay silent.
* Automatic alerts could come from security cameras, smoke detectors, burglar alarms and water monitoring systems programmed to send text messages about certain situations.
